Privacy Policy

We collect the following categories of information through our website and consulting services:

• Contact information: name and email address.
• Organization information: organization name, when voluntarily provided on the Contact page.
• Inquiry information: the selected inquiry category and the message or other details the visitor chooses to submit. The Home page form assigns the inquiry category “Consulting & Strategy” automatically.
• Form-protection information: a hidden anti-spam field is processed only to identify automated submissions and is not retained in the inquiry record.
• Record metadata: the website platform automatically creates a record identifier, creation and update timestamps, and a creator/account identifier associated with the submission record.

We use the information we collect to respond to inquiries; evaluate and route requests; provide and administer approved scoped consulting and learning services; respond to questions about The AI Customer Service Playbook; maintain inquiry records; prevent spam and abuse; and operate, improve, and secure our website.

• We DO NOT sell data.
• We DO NOT share data for third-party marketing.
• We DO NOT use data for automated profiling.
• We DO NOT train commercial AI on your data.

Information is retained only as long as needed for inquiries, contractual obligations, and legal compliance. Data is securely deleted when no longer required.

Contact inquiries submitted through our website contact form are generally retained for up to 24 months from the date of submission, unless a longer retention period is required by applicable law or a legitimate business purpose. After this period, submissions are securely deleted from our active systems.

We use basic cookies for navigation and anonymous analytics. You can adjust your browser settings to refuse cookies.

We use third-party services for website hosting, analytics, and email communications. These providers are contractually bound to confidentiality.

You have the right of access, correction, deletion, and opt-out. Contact hello@legacy-ai-solutions.com with any request. We respond within 30 days.

This website is not directed to children under 13. We do not knowingly collect data from children.

Updates to this Privacy Policy will be posted with a new effective date on this page.

Legacy AI Solutions, LLC. Attention: Privacy Compliance. John Arnold Jr. Email: hello@legacy-ai-solutions.com. San Antonio, TX 78254.